Account and settings in Swashi
Manage your Swashi account settings: profile and photo, password, language, two-factor authentication, notifications, Business Brain, calendar and plan usage.
Your account settings live on the Settings page, which you open with User Settings in the sidebar or Profile in the app header. Here you manage your profile, password, language, security, notifications and Business Brain, and see your plan usage.
This page walks through each section in the order you will use it.
Profile
Under Account Settings you can:
- Edit your Display Name.
- See your Email Address.
- Change your picture. Click Change to Pick an avatar or Upload a photo. You can also choose Remove picture — use my initial.
Click Save Profile Changes when you are done.
Change your password
- Click Change Password.
- Click Send verification code. Swashi emails a 6-digit code to your account address.
- Enter the code.
- Type a new password of at least 8 characters, then confirm it.
- Click Update password.
If you do not receive the code, use Resend code. You can also use Send Password Reset Email to reset your password by email.
Language
Choose your language under Language, or with Select Language in the app header. This one master preference sets the language of the app, every email Swashi sends you, your voice agents and the chatbots. Swashi detects it from your location at signup, but your own choice always wins.
Under Advanced language settings, you can run specific surfaces in a different language:
- Content generation (blogs & social)
- Voice agent calls
- Outreach emails to your leads
See Languages for the 18 supported languages.
Two-Factor Authentication
Two-Factor Authentication adds an extra layer of security. With Email verification on login enabled, a 6-digit code is sent to your email every time you sign in. To turn it off, enter the code sent to your email and click Confirm Disable.
Tip:If you have not enabled it yet, Swashi may show a Secure your account reminder. Click Enable 2FA to switch it on.
Bot Security Center
If you use the Swashi bot on LINE, WhatsApp or Telegram, the Bot Security Center creates a security code. The bot asks for this code before it runs destructive commands, such as deleting a site.
- Click Rotate Code to create a new code. The old one stops working.
- Copy and save the new code straight away. It is not shown again after you refresh the page.
See Security and privacy.
Notifications
Notifications controls what reaches the bell in your header. It covers only your own business events, never marketing. Turn each one on or off:
| Notification | When it fires |
|---|---|
| Positive email replies | A prospect answered one of your campaigns and wants a person. |
| Callback requests | A caller asked your AI receptionist to call them back. |
| High-intent calls | A receptionist call scored 7/10 or more on buying intent. |
| Meetings booked | A caller booked a slot with your receptionist. |
| Articles published | An article went live on one of your websites. |
| Inbound calls | Your AI receptionist answered a call. |
| Text messages | Someone texted your Swashi number and is waiting for your reply. |
Email reports, such as an instant alert on a positive reply or a daily or weekly digest, are set up in Reports. See Notifications and digests.
Business Brain
The Business Brain section is where you teach every agent your business: identity, knowledge, operations, brand files and Smart FAQs. Your AI Team shows which agents are running on your Brain. Read the full guide in Business Brain.
Business Pulse summarizes what your AI did this month: calls answered, meetings booked, messages taken and Brain health.
Meetings Calendar
The Meetings Calendar shows meetings booked by your AI receptionist and your calendar.
- Click Connect Google Calendar and sign in with Google.
- Your upcoming events and Calendly bookings appear with their meeting links.
Access is read-only. Swashi shows your upcoming events and checks whether a time is free when a caller asks for one. It never creates, changes or deletes events. To remove access, click Disconnect.
Plan & Usage
Plan & Usage shows your current plan and monthly limits, such as auto-posts, social posts, research scans, connected sites and prompt personas. Click Manage Subscription to change your plan. See Plans and billing.
Referral
If someone referred you but you did not sign up through their link, enter their email under Referral and click Save. If you signed up through a referral link, it is already recorded. Referrals are locked once your plan is paid.
Next steps
- Secure your account with the guidance in Security and privacy.
- Complete your Business Brain.
- Manage your subscription in Plans and billing.
Frequently asked questions
Where are my account settings in Swashi?+
Click User Settings in the sidebar, or Profile in the app header. Settings holds your profile, password, language, two-factor authentication, notifications, Business Brain and plan usage.
How do I change my Swashi password?+
In User Settings, click Change Password and then Send verification code. Enter the 6-digit code emailed to you, choose a new password of at least 8 characters, confirm it and click Update password.
How do I turn on two-factor authentication?+
In User Settings, open Two-Factor Authentication and turn on Email verification on login. After that, a 6-digit code is sent to your email every time you sign in.
Which notifications can I turn on?+
You can choose which events reach the bell in your header: positive email replies, callback requests, high-intent calls, meetings booked, articles published, inbound calls and text messages.