How to get a local Swashi number in your country

Swashi gives you a local number in the country where your customers are. Your AI Receptionist answers it, your AI personas call your leads from it, and your prospects see a local caller ID. Choose the country once, when you activate Voice Outreach.

Product: Voice AI

#Before you start

• A paid plan. Voice needs Starter or above. See Plans and billing.
• Your Business profile. Registration forms are pre-filled from it, so keep your business name, website and address up to date.

#Choose your country

Open Voice Outreach. Above the offer you see Where are your customers? — the country is pre-selected from your account; change it if your customers are elsewhere.

Everything on the card follows your choice:

• the monthly price of your dedicated number in that country,
• Usage, paid from your Voice Credits: calls you place, and texts where the country's numbers support them (some countries' business numbers are calls only),
• what registration the country needs,
• the calling rules you confirm before you activate.

Voice Outreach shows the current prices for the country you pick before you pay. Plans are compared on the pricing page.

#Countries and registration

Many countries register every business phone number to a real business. Swashi tells you before you pay:

• Ready in seconds: United States, Canada, Puerto Rico and Israel.
• Business details only: United Kingdom, Ireland, Netherlands and Denmark.
• Business details and a document: the other countries — usually your company registration extract; a few countries also ask for your authorised representative's ID or a signed authorisation letter.

After checkout, Voice Outreach shows Register your business for a [country] number. Swashi builds the form from the phone company's current rules and pre-fills what it knows from your Business profile. One document can cover several requirements — upload your registration extract once. Swashi checks the form before submitting it, so a missing field is shown to you right away.

Registration is usually approved within 1 to 3 business days. You get an email and a notification in the bell when your number is live, or when something needs a correction — fix it and submit again.

#How calls work in each country

• Calls stay local. A number calls numbers in its own country; US and Canadian numbers call each other.
• Local calling hours. Campaigns call each lead within your schedule in that lead's own time zone.
• AI disclosure in Europe. When Swashi calls someone in the EU, the wider European Economic Area, the United Kingdom or Switzerland, the first sentence says that the caller is an AI assistant, as the EU AI Act requires. Your AI Receptionist says it too on numbers in those countries.

#Keep your existing number

You do not have to change the number your customers know. Forward it to your Swashi number and the AI Receptionist answers it. See Keep your number with call forwarding.

#Troubleshooting

• My country is not in the list. Swashi adds countries where local numbers can be offered at a fair price. Until then, you can forward your existing number to a Swashi number — see call forwarding.
• The registration was not approved. Open Voice Outreach: the reason is shown above the form. Correct it and submit again.
• A lead was not called. The lead's number may be in another country than your Swashi number, or outside your calling hours in the lead's time zone.

#Next steps

• Run your first campaign in Voice Outreach
• Set up your AI Receptionist
• Understand voice credits