Start with the front desk: who needs you
The first thing the office answers is the question every owner asks in the morning: who is waiting on me? Callback requests, interested callers, positive email replies and unanswered texts are gathered into one list, one person per row, ordered by how strongly they signalled intent. From each row you can call back, reply by email or reply by text without leaving the page. That removes the habit of checking a phone log, an inbox and a messaging app separately, and it makes it much harder for a warm conversation to slip through the cracks.






