# Get help with Swashi: Support Center, docs and tutorials

> Get help with Swashi: raise a ticket in the Support Center, track its status, read the docs, watch video tutorials, ask the in-app assistant or email support.

Source: https://swashi.io/docs/account/get-help
Section: Account & Billing
Last updated: 2026-10-10

To get help with Swashi, open **Support Center** in the sidebar and submit a ticket: choose a category, describe the problem and click **Submit Ticket**. Replies arrive by email at your account address. For quick answers, start with these docs, the video tutorials or the in-app assistant. If you cannot sign in, email support@swashi.io.

## Before you write

Many questions are answered already:

- [Troubleshooting](https://swashi.io/docs/account/troubleshooting) covers common errors and what to do about them.
- The [FAQ](https://swashi.io/docs/account/faq) answers frequent questions about plans, data and features.
- [Quick start](https://swashi.io/docs/getting-started/quick-start) walks you through your first steps.

## Submit a support ticket

You must be signed in to submit a ticket. If you are not, the app asks you to log in first.

1. Click **Support Center** in the sidebar. The page says "Tell us what happened — we add it to our queue and reply by email."
2. In **Submit a ticket**, choose a **Category**:

| Category | Use it for |
|---|---|
| **Report a Bug** | Something in the app does not work as expected |
| **Billing Issue** | Payments, plans or invoices |
| **Feature Request** | Something you would like Swashi to do |
| **Other** | Anything else |

3. Choose the **Urgency**: **Normal** or **High Priority**.
4. Write a **Subject** ("Brief summary...") and a **Message** ("Describe the issue..."). Both are required.
5. Check the line under the form: "Sent from the [plan] plan · account [email]". This is the plan and email address your ticket is sent from.
6. Click **Submit Ticket**. The app shows "Ticket Received" and "We have added this to our queue." Click **Submit another ticket** to raise a new one.

> **Tip:** "Screenshots help — paste a link to one in the message." The form has no file upload, so share a link to the image.

A good message names the feature you were using, what you did, what happened, what you expected, and the exact error text.

## Where replies go

Tickets go to the Swashi team, and we reply by email to the address shown on the form, which is your account email. Watch that inbox, including its spam folder.

## Track your tickets

The **Your recent tickets** card shows your latest tickets, newest first. Each one shows its subject, category, urgency (when it is **High Priority**), the date and a status:

| Status | Meaning |
|---|---|
| **Open** | Received and in the queue |
| **In progress** | Being worked on |
| **Resolved** | The issue has been answered or fixed |
| **Closed** | The ticket is closed |

If you have none, the card says "No tickets yet. When you submit one it appears here with its status." If the list cannot load, it says "We couldn't load this just now. Try again shortly." That does not mean your tickets are gone.

## Other ways to get help

The Support Center also has a **Before you write** card with shortcuts, including:

- **Ask Swashi CEO (chat, bottom-right):** opens the in-app assistant.
- **Book a call with the team:** opens a booking page in a new tab.

### The in-app assistant

Click the small robot head at the bottom right of any page ("Chat with the Swashi CEO") to open the **Swashi CEO** chat, an AI assistant. Type your question in the chat box. You can change the **Chat language** at the top of the chat.

### Chatbots on your phone

You can also talk to Swashi on LINE, WhatsApp or Telegram. Connect them in **Bot Channels**. See [Chatbots on LINE, WhatsApp and Telegram](https://swashi.io/docs/chat/chatbots-line-whatsapp-telegram).

### Docs and View Docs buttons

**Docs** in the sidebar opens these help docs. Many pages in the app also have a **View Docs** button in the header that opens the guide for that page.

### Video tutorials

Step-by-step videos are on the [tutorials page](https://swashi.io/tutorials). In the app, click the **Watch tutorials** icon (the play button) in the top bar. It opens the tutorials in your language in a new tab.

## Email support

If you cannot sign in or the form will not send, email **support@swashi.io**. Include your account email, the feature you were using, what happened versus what you expected, and any error message. You can also use the [contact page](https://swashi.io/contact).

## Next steps

- [Troubleshooting](https://swashi.io/docs/account/troubleshooting)
- [FAQ](https://swashi.io/docs/account/faq)
- [Watch the video tutorials](https://swashi.io/tutorials)

## Frequently asked questions

**How do I contact Swashi support?**

Open Support Center in the sidebar and submit a ticket with a category, urgency, subject and message. If you cannot sign in, email support@swashi.io instead.

**Where will I get a reply to my ticket?**

By email, at the email address of the Swashi account you were signed in with when you submitted the ticket. The form shows that address before you send.

**How do I see the status of my ticket?**

Open Support Center and look at Your recent tickets. Each ticket shows its status: Open, In progress, Resolved or Closed.

**Where can I watch Swashi video tutorials?**

Open the tutorials page at swashi.io/tutorials, or click the Watch tutorials icon in the top bar of the app. It opens the tutorials in your language.

**Is support available on the Free plan?**

Yes. The Support Center is in the sidebar on every plan, and the form shows which plan your ticket was sent from.